1. Introduction
Ricrene Investment Ltd is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website at ricreneinvestments.co.tz and our services. By using our website or services, you agree to the terms of this policy.
2. Information We Collect
Information you provide directly:
- Name, email address, and phone number when you fill out our contact form
- Account credentials (name, email, password) when you register for a client portal account
- Project details and requirements when you submit a project request
- Messages you send us through the client portal or contact form
- Payment inquiry information when you express interest in our services
Information collected automatically:
- Browser type and device information
- Pages visited and time spent on our website
- IP address and approximate location
3. How We Use Your Information
- To respond to your inquiries and provide our IT services
- To create and manage your client portal account
- To send you project updates, invoices, and service notifications
- To improve our website and services
- To comply with legal obligations
- To communicate about promotions or new services (only with your consent)
4. How We Store and Protect Your Data
Your data is stored securely using Supabase (PostgreSQL), hosted on AWS infrastructure in the EU Central region. We use industry-standard security measures including encrypted connections (HTTPS/TLS), password hashing, JWT authentication tokens, and rate limiting to protect against unauthorized access. Passwords are never stored in plain text.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only with:
- Service providers — Brevo (email delivery), Supabase (database hosting), Render (server hosting). These providers are bound by confidentiality agreements.
- Legal requirements — if required by Tanzanian law or a valid court order.
6. Cookies
Our website uses minimal cookies necessary for functionality, including authentication tokens to keep you logged into the client portal. We do not use advertising or tracking cookies.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at ricreneinvestments@gmail.com.
8. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Contact form inquiries are retained for 2 years. You may request deletion of your data at any time.
9. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us: